Czech Airlines Cargo
Information on the delivery of your consignment to the Skyport bonded storeroom will be given to you in writing, by a registered post (what is called "an arrival notice") sent to the address stated in the air waybill. Should the air waybill also contain contact information, a telephone call, e-mail or fax will be sent as well. If you are receiving a shipment of perishable goods, the arrival of the consignment will always be advised to you by telegram.
Together with the arrival notice, you will receive copies of the air waybill and of the invoice for the goods delivered. For the import of certain goods from the European Union, a copy of the EUR form will also be forwarded to you. Quoted in the arrival notice are the freight charges to be paid, unless they were paid in advance, and handling charges by the day of issue of the arrival notice.
If the number of the air waybill is known in advance, you may obtain any information on the consignment from Skyport - Import.
Documents required when collecting a consignment
We would like to inform you that the following documents will be required when collecting your consignment:
In addition, firms and forwarding companies should present:
First, kindly contact the Imports personnel directly at the Skyport Customer Centre. Upon the presentation of the required documents, you will receive the original of the air waybill and, if applicable, other documents as well (phytopathological or sanitary certificates on the harmless nature of the goods, etc.).
Before being removed from Skyport storage, each consignment from "third countries" must be deliberated on (free circulation, transit to the inland customs office, etc.) by the customs office. The customs office will certify the release of the consignment by imprinting the original of the air waybill with its stamp.
The seat of the customs office is in the Airport Business Centre administration building opposite the terminal building of Prague-Ruzyne Airport.
Documents required for customs clearance:
It is the responsibility of the customs office to determine the appropriate release of the goods. The Transit Customs Declaration or Uniform Customs Declaration forms may be completed either by you, in person, or you may use the services of a forwarding company. Detailed information on customs clearance can be obtained by phone at: +420 220 113 682 or +420 266 090 941.
After completion of customs procedures you will proceed to the cash desk, on the ground floor of the Skyport administration building, where you will pay the handling charge, and also freight and storage charges, if applicable. After this, with the assistance of the bonded storeroom personnel, you may pick up your consignment.
Shipments are delivered by the Skyport at the Import department. The working hours are as follows:
Mon–Fri 7.00 am – 7.00 pm
Sat 7.00 am – 2.00 pm
Shipments may of course be collected before or after of these working hours, however, only upon previous personal or telephone agreement.
Should you find any damage to the packaging or content of your shipment when collecting it, kindly immediately inform the staff of the Skyport import department. The Skyport staff will then check the extent of damage together with you and prepare a damage report. The customer will always receive the original of the report. Your damage compensation has to be then claimed in writing at: Czech Airlines Cargo, Reklamace (Claims), Ruzyně Airport, 168 00 Prague 6, Czech Republic. For detailed information, please contact us at: tel. +420 220 113 343, e-mail: ivana.plevova@csa.cz
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